What is InTouch? Enhancing Customer Experience with Intouch Insight

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Based on standard InTouch HMI (formerly Wonderware) functionality, a Quick Start guide focusing on Troubleshooting & Alarm Management generally covers setting up, viewing, and resolving system alarms. 1. Alarm Management Setup (Quick Start)

Define Alarm Tags: In WindowMaker, assign alarm limits to analog tags (e.g., Low Low, Low, High, High High) or set discrete tags to trigger on specific states.

Configure Alarm Logger: Use the Alarm DB Logger Manager to connect to a SQL Server database to log historical alarms.

Configure Database: Set up the alarm database (e.g., WWALMDB) using SQL Server Management Studio to ensure proper retention and logging.

Alarm Display: Use the Alarm DB Control in WindowMaker to create a window that shows real-time or historical alarms. 2. Alarm Visualization & Interaction

Real-time Tools: Implement the Alarm Monitor from the real-time tools to monitor alarm conditions during runtime.

Visual Representation: Map tank levels or status rectangles to tags, changing colors based on alarm states.

Acknowledgement: Configure alarm displays to allow operators to acknowledge active alarms. 3. Troubleshooting InTouch Alarms

If alarms are not showing or working as expected, check these common areas:

Alarm DB Logger Management: Open the Alarm DB Logger Manager to verify if it is correctly connected to the database.

SQL Server Authentication: Ensure SQL Server and Windows Authentication mode is enabled in SQL Server Management Studio.

Tag Configuration: Verify that alarm limits are actually enabled for the specific tags.

License Check: Ensure the InTouch license supports alarm logging and management functionalities. 4. Advanced/Integration Setup

WIN-911 Connection: If integrating with WIN-911, Configure gateways (email, voice, mobile app) and subscription filters to monitor specific InTouch tag alarms.

Watchdogs: Configure inbound monitoring (watchdogs) and outbound signals (heartbeats) to verify communications between InTouch and external applications.

If you are looking for information on setting up alerts with a specific software like WIN-911, I can help you with those steps. InTouch Connection Setup